Job Description

Job Details:

JOB SUMMARY:

The Customer Service Representative is the first person in the walk-up center that a customer comes in contact with for assistance. This position provides professional, knowledgeable, and courteous face to face customer support to all cardholders. This position typically works under close supervision and direction.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Assist Patrons regarding run transit fare payment programs.
• Processes all card registrations, faxes and emails inquiries within contractual Key Performance Indicator timelines and accuracy requirements
• Notifies management of all encounters that deviate from established policies, procedures and written/verbal instructions.
• Processes lost/stolen, damaged/defective cards patron requests.
• Processes authorized refunds via electronic transfers and banked money
• Processes Fare Adjustment Envelopes (FAE) as needed
• Assists with web account set-up and web access issues
• Initiates outbound courtesy calls as needed.

MINIMUM JOB REQUIREMENTS:

Bilingual English/Spanish. High School Diploma or equivalent. AA degree preferred. Plus a minimum of two years experience in Customer Service/Retail. Must be a good team player, possess a positive attitude, be self-motivated and excel in a fast paced environment. Able to work and respond in a time-sensitive environment. Willing to work extended hours. Ability to type 40+ WPM. Proficient in Microsoft Office.

1st Shift: 8:30am-5:00pm

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