Job Description

📍 Onsite | Malvern, PA

💰 $26–$28/hr

A global manufacturing and building solutions leader is seeking an experienced Customer Service professional to support its onsite service operations in Malvern, PA. This role is ideal for someone who excels in a fast-paced environment and takes pride in delivering accurate, high-quality service.

• Onsite role (not remote)
• Must be flexible for a shift between 7:30am and 6pm (8-hour shift), with flexibility for OT

What You’ll Do

• Manage and maintain customer orders in SAP
• Process EDI and standard orders; verify pricing and availability
• Coordinate with sales, logistics, and operations to ensure on-time delivery
• Resolve customer issues, complaints, and RMAs with professionalism
• Track shipments, expedite urgent orders, and communicate updates clearly

Keys to Success

• SAP order management experience
• 2–4 years of customer service experience (manufacturing/building products preferred)
• Strong communication, organization, and multitasking skills
• Customer-focused mindset with strong problem-solving ability

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