Job Description
Head of US Business Lines - Restaurant Group based near DFW Airport
DFW Airport Area
This role serves as the senior executive responsible for leading all aspects of our U.S. business. This role oversees the entire business for the country, with a focus on strategic growth, operations, stakeholders’ engagement, financial performance, partnerships, and team development across all business units, including restaurants, hospitality services, and new market openings.
Reporting directly to the Senior Vice-President, Americas, this role will drive the company’s mission to deliver exceptional travel experiences while ensuring sustainable profitability, operational excellence, and brand consistency across the American market.
Strategic Leadership & Growth
- Develop and execute the U.S. business strategy in alignment with global goals, ensuring sustainable growth and profitability.
- Overall responsibility for the U.S. business, with oversight on performance management across all U.S. entities through executives across the business and country-level units.
- Identify and evaluate new business opportunities, partnerships, and market expansion initiatives.
- Represent the company to strategic partners, airport authorities, investors, and key stakeholders across the region.
Operational & Financial Excellence
- Oversee the performance of all business units, ensuring efficient operations, strong service delivery, and achievement of KPIs.
- Maintain full P&L responsibility for the U.S. region, optimizing revenue, margins, and resource allocation.
- Lead ongoing operational audits, performance reviews, and cost-efficiency initiatives to enhance profitability.
- Champion innovation, technology adoption, and process improvements to elevate customer experience and operational efficiency.
- Ensure compliance with all regulatory, safety, and food safety standards across lounges and service points.
Leadership & People Development
- Mentor, and lead a high-performing executive team responsible for operations, legal, accounting and finance, HR, business development, business planning, and culinary.
- Foster a culture of accountability, collaboration, and excellence across the U.S. organization.
- Partner with HQ to align corporate culture, strategy, and organizational design with global priorities.
- Oversee succession planning, leadership development, and employee engagement initiatives to ensure long-term organizational success.
Business Development & Openings
- Oversee new lounge openings and expansions across the U.S., from concept to full operational launch.
- Ensure all openings meet brand, financial, and service standards, with a strong focus on ROI and customer satisfaction.
- Drive cross-functional coordination between Operations, Procurement, HR, and Training to ensure seamless openings.
Brand, Partnerships & Representation
- Serve as the primary representative and spokesperson for the company in the United States.
- Strengthen relationships with key business partners, airport authorities, and industry stakeholders.
- Promote the company’s reputation for excellence, innovation, and guest experience.
- Lead U.S. communications, media relations, and brand positioning in collaboration with HQ marketing and PR teams.
Qualifications
- Bachelor’s Degree in Business Administration, Hospitality Management, or a related field; MBA or equivalent preferred.
- Minimum of 15 years in leadership experience, including at least 5 years in an executive or regional leadership capacity.
- International experience within the Hospitality Industry, working either abroad or with previous experience dealing with international culture and customer experience.
- Proven track record managing multi-site, hospitality, or service-based operations with full P&L accountability.
- Experience leading new market expansions, business development, and organizational transformation.
- Strong financial acumen, strategic mindset, and data-driven decision-making ability.
- Exceptional leadership, communication, and stakeholder management skills.
- Ability to thrive in a fast-paced, growth-oriented, global environment.
- Willingness to travel up to 50% of the time; based in the Dallas–Fort Worth area.
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