Job Description

Position Summary

The Sales Associate at Reliable Impact Windows & Doors is responsible for generating and managing sales opportunities while upholding the highest standards of professionalism, ethics, and customer service. This role requires a strong understanding of impact-rated windows and doors, building codes, and company procedures, as well as close collaboration with internal teams to ensure the successful execution of projects from initial lead through post-installation follow-up.

Sales Associates are expected to act in the best interests of clients while protecting the Company’s reputation, profitability, and long-term relationships.

**Requirement: Minimum 2 years of experience in the Window & Door Industry**

Core Responsibilities:

Sales & Client Relations

• Respond to all assigned leads within 24-48 hours and schedule appointments within 5 days
• Conduct thorough client consultations to understand needs, budget, and project scope.
• Recommend appropriate products and solutions based on client requirements, building code compliance, and best practices.
• Maintain a customer-first approach, characterized by integrity, honesty, and transparency, at all times.

Product & Technical Knowledge

• Maintain a strong working knowledge of manufacturers’ products, systems, finishes, glass options, and hardware
• Understand and apply relevant Florida Building Code requirements, including but not limited to:
• Design pressures
• Egress and fall safety
• ADA compliance
• Water infiltration
• NFRC values (U-Factor, SHGC)
• Hurricane, turtle code (VLT), and fire safety regulations
• Coordinate with Field Installation Management and manufacturers for complex or technical projects

Estimating & Documentation

• Prepare and deliver detailed estimates in the Reliable-approved format within 2–3 business days
• Ensure all estimates include updated:
• Terms & conditions
• Delivery disclaimers
• Warranty information
• Care and maintenance instructions
• Obtain all client signatures through PandaDoc
• Maintain accurate records, measurements, photos, and documentation in Salesforce CRM

Post-Sale Responsibilities

• Collaborate with Project Management, Drafting, Estimating, and Installation teams to ensure smooth execution
• Introduce clients to Project Managers and remain engaged throughout the installation process
• Follow up post-installation to confirm client satisfaction
• Educate clients on warranty requirements, care and maintenance, and Reliable’s internal contact structure

Sales Performance & Profitability

• Actively participate in negotiations, manufacturer discount requests, and value engineering when required
• Report and take responsibility for any mistakes or adjustments impacting job profitability
• Commissions are earned based on job profitability , verified through final job costing audits

Compliance & Ethics

• Adhere strictly to Reliable’s Sales & Commissions Protocols , ethical standards, and internal policies.

Communication & Team Collaboration:

• Communicate promptly and professionally with clients, vendors, and internal team members
• Support team success by sharing information and maintaining accurate, timely updates in Salesforce
• Do not contact accounting regarding commission payment timing; commissions follow established protocols

Compensation:

• Base Salary + Commission
• Commission percentages are determined by the final job's gross profit and are calculated in accordance with the Company's policy.
• Commission payments follow structured payout schedules (Comm A & Comm B) after project closeout and payment.

Qualifications:

• Minimum 2 years of Experience in window, door, construction, or related building products sales.
• Strong understanding of construction documents, measurements, and jobsite conditions
• Excellent communication, organizational, and time-management skills
• Ability to manage multiple projects simultaneously while meeting deadlines
• Proficiency with CRM systems (Salesforce preferred) and digital documentation tools

Employment Disclaimer

This position is at-will . Nothing in this job description creates a contract of employment. Reliable Impact Windows & Doors reserves the right to modify duties, compensation structures, policies, and procedures at its discretion with appropriate notice, in accordance with Company policy. 

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