The Guest Services Ambassador is responsible for the delivery of amazing guest experiences at the Sheppard Mullin Century City office. We’re looking for enthusiastic individuals to create best-in-class reception & hospitality experiences for employees, business clients, community members and interview candidates. Be at the heart of our reputation for extraordinary guest services!
Key Responsibilities
Core functions include:
● Enthusiastically welcome our guests, anticipate their needs, assist with arrival, office orientation, and departure - respond promptly with your personal spirit, however busy and whatever time of day!
● Create memorable experiences with a warm, welcoming personality
● Take initiative to proactively address guest needs and answer questions
● Share your personal passions and knowledge of the area, the office, office services, spaces, and amenities available to guests and help them feel welcome and productive
● Collaborate with team members to communicate trends in guest services and develop best practices and streamlined processes that respond to guests’ needs
● Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency
● Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills
Additional responsibilities include:
● Track all visitors, including vendors, visiting employees and guests
● Manage parking and vehicle logs and records
● Coordinate security access cards for employees and vendors
● Welcome event guests and assist with visitor badges
● Assist with tracking employee on-boarding/off-boarding processes
● Manage incoming and outgoing courier and other packages or mail as required
● Support the annual management plan by accomplishing key performance indicators
● Perform ad hoc facilities assignments and other tasks as needed
● Monitor the reservation system and room inventory
● Regularly inspect guest rooms and public areas to maintain high cleanliness and presentation standards.
● Handle meeting room prep-work, including setting up spaces (configurations) for meetings
● Disinfect desk and technology, restocking office supplies, and change out name plates for the next user of a hoteling office
● Support VIP and client meetings with meeting supplies, catering requests and room set up. Assist with the following duties: registration, name tags, handout, pads and pens, bottle of water, guest Wi-Fi, etc.
● Utilize checklist to ensure all setups are done to perfection:
» All pens, markers, and writing pads refreshed and room fully stocked (beverages, napkins, etc.)
» Dusting and wipe downs
» Clean all glass surfaces
» All blinds and chairs in perfect alignment and in working order
» All electronics in working order and wires hidden or neatly organized
● Provide real-time support for meetings, checking in with meeting organizers before meetings begin and providing a floor-based point of contact for additional support
Qualifications:
● Experience: Minimum 2 years previous customer service-related experience
● Flexibility: We look for flexibility and positive attitude in managing shifting daily priorities and high volume of guests
● People Person: The best part of serving others is creating experiences for them that go beyond the expected
● Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally and passionately.
● Multi-tasker: Knows how to multi-task while ensuring consistent and elevated guest experiences and accuracy
● Technology and Tools: Proficient in a range of information technology tools and platforms
● Minimal Physical Activity: Ability to perform minimal physical activity such as carrying small packages
...rewards your hard work, and invests in your future. Apply today and start building a career you can be proud of! Pay: $18.50/hr (entry-level) up to $21/hr. (experienced), plus substantial overtime. Incremental pay increases as you complete training and become...
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